Privacy Policy
"LKdolls" - individual activity code certificate: 1116763, tel. +370 641 610 53, e-mail e-mail lkdolls.handmade@gmail.com (hereinafter - "e-store" or "store") undertakes to protect and respect your privacy. Please read carefully to understand why and how we collect and use your data.
When processing the personal data of Customers, we comply with the requirements of the European Union Data Protection Regulation 2016/679, the Law on the Legal Protection of Personal Data of the Republic of Lithuania and other related legal acts, as well as the instructions of the controlling authorities.
OUR ONLINE STORE COLLECTS THIS PERSONAL DATA
1. The contact forms contain contact data that are necessary for the proper provision of services or the execution of the contract:
Name and Surname: When placing an order and registering a customer account, you will be asked to enter your name and surname.
Kliento bus prašoma įvesti savo vardą ir pavardę. Šie duomenys reikalingi norint išsiųsti užsakymą, išrašyti pardavimo sąskaitą faktūrą ir kad būtų galima išsiųsti užsakymą. sąskaitą faktūrą ir palaikyti ryšį tarp Parduotuvės ir Kliento. Gyvenamosios vietos arba pristatymo adresas: tai informacija, kurios reikia užsakymui apdoroti užsakymo pristatymui ir pardavimo sąskaitos faktūros išrašymui. Telefono numeris: apie prekių išsiuntimą Pirkėjas informuojamas SMS žinute arba, jei reikia, Parduotuvė gali susisiekti su Pirkėju telefonu, kad patvirtintų užsakymą arba atsiradus nenumatytoms aplinkybėms, pvz. El. pašto adresas: Parduotuvė siunčia užsakymo patvirtinimą el. paštu ir gali susisiekti su Pirkėju dėl užsakymo vykdymo eigos, kokybės užtikrinimo ar aptarnavimo po pardavimo. El. El. pašto adresas taip pat naudojamas paskyrai el. parduotuvės svetainėje sukurti. Jei Klientas pageidauja gauti mūsų naujienlaiškį, registruotu adresu bus siunčiami tiesioginės rinkodaros pasiūlymai. Pardavėjas taip pat gali naudoti Kliento el. pašto adresą apklausai, kuria siekiama įvertinti Kliento pasitenkinimą LKdolls paslaugomis.
2. Personal data used to process online orders at www.lkdolls.lt, i.e. i.e. contact details, such as name, address, e-mail mailing address and phone number, payment information and payment history, order information.
3. Personal data related to the management of the customer account www.lkdolls.lt, i.e. i.e. contact details such as: first name, last name, address, phone number, account settings. 4. In case of purchase: purchase history, delivery information, payment history. The store will also process this personal data related to cookies, clicks and browsing history.
4. personal data used for customer service, i.e. i.e. contact details, such as name and surname, address, e-mail email address and phone number, payment details and history, order information, delivery information, account number, call records.
5. Personal data related to direct marketing, i.e. i.e. contact details such as name, address, e-mail email address, phone number and zip code, which products and offers the Customer clicked on, order history, website browsing habits and other items the Customer clicked on using our e-mail. in the store.
6. Personal data related to participation in contests organized by the store, i.e. i.e.: contact details such as name, address, e-mail postal address and telephone number, or other information provided in the tender.
7. Personal data related to the development and improvement of services and products offered by the store, i.e.
kontaktiniai duomenys, pavyzdžiui, vardas ir pavardė, el. pašto adresas, paskyros nustatymai. Apsipirkimas. Pirkimo atveju – užsakymų istorija, pristatymo informacija, mokėjimo istorija. Elektroninė parduotuvė taip pat tvarkys asmens duomenis, susijusius su slapukais, paspaudimų istorija ir naršymo istorija.
8. Personal data related to the fulfillment of the Seller's tax obligations, i.e. ie: order number, invoice number, name, address, postal address, transaction amount and transaction date.
9. Data related to browsing the content of the e-shop website: information about interactions with individual
services, including system logs that indicate: the computer from which information was provided, such as: visit time and IP address, domain name, browser type, system type, website statistics, traffic to and from specific pages, etc.
PURPOSE OF USER PERSONAL DATA COLLECTION AND BASIS OF PERSONAL DATA PROCESSING
Online shopping and customer service
1. When viewing the content of the Store's website, Customers are not required to provide personal data. When buying from
mūsų el. parduotuvėje neužsiregistravus ar neprisijungus prie paskyros, įgyvendinimo metu pateikti duomenys automatiškai ištrinami. Saugomi tik pardavimo dokumentai fiskaliniais tikslais arba kitais teisinių pretenzijų Pardavėjui ar Klientui tikslais. Daugiau informacijos šia tema rasite skyriuje: „Laikotarpis, kurį bus saugomi asmens duomenys”. Registracija klientų duomenų bazėje yra savanoriška, o kliento duomenys saugomi siekiant palengvinti būsimus pirkimus mūsų elektroninės prekybos svetainėje. Kliento duomenys saugomi mūsų elektroninėje parduotuvėje siekiant palengvinti kliento dalyvavimą mūsų elektroninėje parduotuvėje.
2. The administrator will use personal data to process orders placed on the website
www.lkdolls.lt to process customer orders and returns, as well as send notifications about delivery status or contact the customer in case of problems with product delivery. 3. The Seller will use the Customer's personal data to process payments and to examine complaints and warranty claims regarding products. The administrator will also manage data on customer satisfaction with the sales process.
3. The Administrator will use the Customer's personal data for Customer-related inquiries, complaints, product warranty claims and technical questions submitted by e-mail. to manage by mail, phone or social networks. The Administrator can also contact the Customer if there is a problem with his order.
4. The Administrator will process the Customer's personal data in accordance with the General Data Protection Regulation (hereinafter - GDPR) for direct marketing. The seller can send to the customers, including the e-mails specified by them. e-mail addresses, phone numbers, commercial information about the products and services provided by the Store, including webcasts, newsletters, if the customer agrees. The Seller will process the Customer's personal data to the extent specified above in accordance with the GDPR and the Customer's consent.
Contests
1. The Seller will process personal data when the Customer participates in contests organized by the Seller. Personal data will be used to enable the Seller to contact the entrants to identify and verify the age of the entrants, to contact the winners, to deliver the prize and to determine the method of delivery.
2. The Seller will process the Buyer's personal data as stated above in accordance with the GDPR and the Buyer's consent.
Quality assurance of services
1. The administrator can process personal data to improve the services provided and adapt the advertising, additional material or recommendations displayed on the Store's website so that they meet the wishes and interests of customers. For this purpose, the Administrator may take into account the personal data provided by the Client related to the use of a specific service, and other personal data related to that Client provided and processed by the Administrator. The Administrator will not analyze the Customer's data individually - all data used for these purposes will be anonymous. The Seller will perform an analysis that will allow the Customer to change the services used to make them more convenient for users: change the user interface to simplify the flow of information; will highlight the services that Clients mostly use through digital communication channels; will improve IT systems to increase the security of users and other site visitors. The analysis is also used to develop and continuously improve delivery logistics, forecast purchases, inventory and deliveries, forecast resources from a sustainability perspective, streamline the purchasing process and delivery planning, and improve the product range.
2. The Store may also receive other information resulting from the general principles of Internet communications, such as the IP address, the number and source of the visit to the Store's website, and the time of the visit. content viewed, number and type of secondary pages accessed, links used or IP address.
3. The Administrator will process the Client's personal data in accordance with the above-mentioned data in accordance with the GDPR and the Client's consent. the computer.
Compliance with legal obligations
1. The Administrator will use the Customer's personal data to comply with laws or regulations of authorities.
2. The Administrator will process the Client's personal data in accordance with the GDPR, in accordance with the procedure indicated above, in order to be able to execute the contract and comply with the legal obligations of the Administrator.
3. For the purpose of prevention of crimes and illegal use of data.
4. The Administrator will use the Customer's personal data for the following purposes: loss prevention, identifying and preventing the use of online services without complying with rules and regulations, and will also be able to check such cases and prevent losses and fraud by analyzing customer behavior in the store.
5. The data controller will process personal data in order to prevent misuse of our services and based on legitimate interest. Personal data is processed based on the consent expressed by the User in the aforementioned cases.
6. The user's consent to process personal data is given by registration or any other procedure aimed at enabling the use of e-mail. store services, by checking the appropriate consent box in the form. In certain cases, without consent, it may be impossible to use the services we offer.
7. The user can withdraw his consent to collect and process personal data provided by him at any time.
PERIOD FOR WHICH WE KEEP PERSONAL DATA
1. Personal data is processed in order to conclude or execute a contract and in fulfillment of the administrator's legal obligations. The data will be stored both during the period of validity of the contract and after its termination to the extent necessary:
Customer service after sales (e.g. handling of complaints), any legal claims against the Seller or the Customer (no longer than 6 years from the date of conclusion of the contract),
In order to fulfill the administrator's legal obligation (e.g. arising from tax or accounting regulations), for statistical and archiving work - according to the instructions of the controlling authorities.
2. Personal data processed on the basis of a legitimate legal interest in accordance with the GDPR and will be processed until the data subject raises an objection, except in cases of legal requirements.
3. Personal data processed based on the consent of the individual will be stored until revoked.
USER RIGHTS RELATED TO THE COLLECTION AND PROCESSING OF PERSONAL DATA
The user of the electronic store has the right to:
1. Familiarize yourself with the data. The customer has the right to request information about what personal data is stored by the data controller, i.e. i.e. where and how personal data is collected and how it is processed.
2. Receive personal data related to him. The customer has the right to receive a copy of the data in a structured, commonly used and legible format. This copy can be sent to the Customer. This provision applies only to personal data that have been submitted to the Administrator.
3. Correction of data. The customer has the right to request the correction of incorrectly provided personal data, as well as the addition of incomplete data.
4. Delete data. The Customer has the right to request the deletion of data processed by the Administrator at any time, except for the following cases:
– when a process is underway with the Customer Service department or an outstanding order has not yet been sent or only partially sent,
- non-payment of the order, regardless of the payment method,
– when the Customer buys our e. in the store, personal data is stored for accounting purposes,
- in order to implement or assert any legal claim for payment to the Administrator or the Client (no longer than 6 years from the date of termination).
5. Object to direct marketing. The customer has the right not to agree that e-mail the store or a third party to which personal data is provided would process the Customer's personal data for direct marketing purposes or legitimate interests. A customer may opt out of receiving direct marketing materials:
5.1. By following the instructions provided in each e-mail for newsletters,
5.2. By contacting the Administrator by e-mail by mail: lkdolls.handmade@gmail.com to object to data processing, taking into account the legitimate interests of the data controller.
5.3. The customer has the right not to consent to the processing of his data, taking into account the legitimate interest of the data controller. The Administrator will stop processing the Client's personal data, unless the Administrator is able to find a legal basis for this processing, which will prevail over the Client's interests or rights due to arising legal requirements.
6. Regarding data limitation. The customer has the right to request that the data controller limit the processing of his personal data under the following conditions:
If the Client does not agree with the processing of data, taking into account the legitimate interest of the Administrator, the Administrator will limit any processing of such data, after first checking whether such interest of the Client is legitimate; if the Customer reports the incorrectness of the personal data provided, in this case the Administrator will limit the processing of the data. data processing until the accuracy of the data is checked, if the data processing is illegal, the Customer may object to the deletion of personal data and request to limit the use of his personal data.
TRANSFER OF PERSONAL DATA TO THIRD PARTIES
When using some of the Store's services, it may be necessary to share the Customer's personal data with other entities. If this results in the transfer of personal data to another entity, the processing of personal data will be governed by the privacy policy of such entity. The store may share collected data with the following entities:
For the purposes of electronic payments - with payment operators: by crediting UAB Paysera LT
For parcel delivery purposes - with courier companies: UAB "Omniva", UAB "Venipak", AB Lietuvos paštas.
For companies providing marketing services, including Google Analytics and Google Ads provided by Google Ireland Ltd., Facebook Pixel by Facebook Ireland Ltd.
In addition, the information provided by the customer may be submitted to competent authorities if required by applicable law.
TECHNICAL MEASURES AND CUSTOMER OBLIGATIONS
The data controller protects the data from malicious actions of third parties. We use all necessary security measures to ensure the security of customer data, servers, communication and website, including SSL encryption methods. Customers' electronic payments will be made using a secure and encrypted connection. Please note that e. the actions of the store may not be enough if the Customers themselves do not follow the safety rules. Each Customer should keep their store website login name and password in their store without disclosing this information to third parties. The e-store will not ask Buyers to provide any login information, except when this information is provided when logging in to a personal account. To prevent unauthorized persons from using your account, log out of your personal account after using it.
USE OF QUALITIES
Our website uses so-called cookies. These are small files that are stored on the client's access device (computer, smartphone, tablet, etc.) saved by the access browser used. Cookies help us improve the usability, efficiency and security of the website www.lkdolls.lt
Slapukų pagalba www.lkdolls.lt gali rinkti ir analizuoti atitinkamus statistinius duomenis apie naudotojo naudojimąsi svetaine. Tai daroma siekiant pagerinti jums teikiamus pasiūlymus. Tokius slapukus naudojame tik gavę aiškų naudotojo sutikimą. Pirmą kartą apsilankius mūsų svetainėje, įvesties lange bus paklausta, ar sutinkate, kad tokie slapukai būtų saugomi. Čia galėsite pasirinkti slapukų nustatymus. Taip pat galėsite bet kuriuo metu atšaukti savo sutikimą, spustelėję pirštų atspaudų mygtuką, kad pakoreguotumėte pasirinktus nustatymus. Teisinis pagrindas: Bendrojo duomenų apsaugos reglamento 6 straipsnio 1 dalies a punktas.
PURPOSES FOR WHICH WE USE COOKIES
– Adapting the content of the store's website in accordance with the wishes and rights of our customers; and individual website optimization.
– Kiekvieno e.parduotuvės kliento buvimo vietos ir įrenginio nustatymas bei tinkamos svetainės rodymas ir pritaikymas individualiems poreikiams.
- In order to remember the selected customer settings, the interface of each customer is customized personally, for example, the language or region from which the customer connects, the number of pages visited in our e-mail. store history so that we can recommend relevant content, font size, website appearance, etc.
– To verify the authenticity of the customer, based on the customer's use of our e. store services and customer session to secure the customer session on our website, including: maintaining the customer session (after login) so that the customer does not have to leave the store and re-enter the login and password on separate pages of the store.
the correct configuration of selected features of the store website, which allows our website to verify the authenticity of the browser session, optimize and increase the efficiency of the services provided by the store.
As well as the processes necessary to ensure the website's functionality, including: adapting the website's content to optimize the use of e-mail. in the store according to customer wishes. Cookies help us recognize the basic parameters of the Customer's device and allow us to display the website properly, adapting it to the Customer's individual needs.
We will also use cookies for analysis and research and to perform audience audits to create anonymous statistics that will help us understand how www.lkdolls.lt customers use e-mail. store website. This information will allow us to improve the structure and content of the website and to create anonymous statistics that will allow us to classify e-mail. store customers by customizing the website according to expected customer preferences.
Cookies will allow us to ensure the security and reliability of the website and its data and content.
The cookies on the electronic store client's device can later be used for marketing purposes in order to ensure the functionality of research companies or other multimedia program providers cooperating with www.lkdolls.lt.
CUSTOMER RIGHTS RELATING TO COOKIE STORAGE AND SETTINGS
Each customer can independently and at any time change the cookie settings, indicating the conditions of their storage and access to their device. The customer can change the settings using the internet browser settings. In particular, these settings can be changed so that by blocking the automatic handling of cookies in the web browser settings or in the browser settings, you will be notified every time cookies are saved on the Customer's device. You can find more detailed information about cookie management options and methods in the software settings. Each Customer can delete cookies at any time using the functions available in their Internet browser. Cookies Restricting the use of cookies may affect some functions of the Store.
CONTACTS
The Customer of the store can contact the Data Controller at any time and receive information about whether and how the Data Controller uses or intends to use his Personal Data; and information.